A Few Things to Know

How do I care for my Sibol Studio piece?

We recommend gentle hand washing with cold water. Air dry when possible to help preserve the fabric and extend the life of your garment. Please refer to the care label included with your order.
What's the difference between soft towel and terry cloth?

Soft Towel

Soft, cozy, and lightweight.

Soft Towel is a knitted fabric with a brushed, smooth surface, giving it a soft and cozy feel. It has a smooth, flexible drape and is lightweight and easy to wear, while still offering a cozy, insulating feel. The fabric absorbs moisture while allowing air to move between the fibers, allowing air to flow between the fibers while releasing moisture easily and drying relatively quickly. Made with recycled soft towel fabric, its gentle feel makes it a comfortable choice for little ones and those with soft, sensitive skin.

Terry Cloth

Textured, absorbent, and structured.

Terry Cloth is a woven fabric with loops on both sides, giving it a soft, textured, classic towel feel. Its defined structure creates a more grounded, weighty drape, while the loop construction helps hold and absorb moisture. Airy and breathable, it offers strong moisture absorption without feeling too heavy or dense.
Will my piece look exactly like the photos?

Each Sibol Studio piece is thoughtfully made from carefully selected fabrics. Due to the unique nature of our materials, slight variations in print placement, texture, or color may occur. These small differences make every piece one of a kind.
Can I cancel my order?

Orders cannot be cancelled once payment has been confirmed, especially for pre-order pieces that have already entered production.
When will my order be shipped?

For on hand items, orders will be shipped within 1 to 3 business days after payment has been received and confirmed. Delivery times begin once your order has been handed over to our courier.
When will my pre-order arrive?

Pre-order pieces will be shipped within 3 to 4 weeks after payment has been received.

Creating your Sibol Studio piece takes time. Each garment is thoughtfully made and carefully finished just for you. Thank you for supporting slow, intentional fashion.
What if my parcel is delayed or lost?

Once your order has been handed over to the courier, delivery is managed by the courier service. While we'll gladly assist you in coordinating with the courier and help track your parcel, Sibol Studio cannot be held liable for delays, lost parcels, or other issues that occur during transit.

Any claims regarding delayed or lost shipments will be subject to the courier's investigation and policies. We appreciate your patience and understanding.
Can I change my shipping address?

Yes, as long as your order hasn't been shipped. Please contact us as soon as possible.
What payment methods do you accept?

We currently accept the following payment methods:

  • GCash
  • Credit Cards
  • Debit Cards
  • Cash (for approved transactions only)

All orders will be processed once payment has been successfully received and confirmed.
Mode of payment?

We'd love to hear from you.

For anything under the sun, send us an email at support@sibolstudio.com 💌
Do you accept returns, exchanges, or refunds?

As every Sibol Studio piece is unique and handcrafted, we do not offer refunds.

However, returns and size exchanges are accepted provided that:

  • The item is unworn, unwashed, and undamaged.
  • All hang tags are still attached.
  • The item is returned in its original packaging.
  • The request is made within 7 days of receiving your order.

After 7 days, all sales are considered final and we can no longer process returns or exchanges.

If you receive a damaged item, please contact us within 24 hours of delivery with clear photos of the item and packaging. If the damage is confirmed, Sibol Studio will cover all shipping costs related to the replacement or exchange.

Rest assured that every piece goes through multiple quality checks before it leaves our studio 🫶🏻
Who shoulders the shipping fee for returns or exchanges?

For returns or size exchanges, the return shipping fee will be shouldered by the buyer.

If the return is due to an incorrect or damaged item sent by Sibol Studio, reported to us within 24 hours, we will cover all shipping costs.
What items are eligible for exchange?

We only accept size exchanges.

We are unable to accept exchanges simply because you changed your mind or no longer prefer the design. Since each Sibol Studio piece is unique and produced in limited quantities, returned items cannot always be resold.

Please make sure to review our size guide before placing your order. If you need help choosing a size, we're always happy to assist before you purchase.
Do you ship internationally?

Not at the moment.

We're currently shipping within the Philippines, but we're excited to offer international shipping in the future. We'll be sure to announce it on our website and social media once it's available.

We truly appreciate your patience and support as our little studio continues to grow 🌱
Still have questions?

We'd love to hear from you.

For anything under the sun, send us an email at support@sibolstudio.com 💌